Frequently Asked Questions

We offer a curated selection of high-quality Roman tub faucets in various styles, including single-handle, double-handle, and triple-handle designs. Our collection includes deck-mounted and wall-mounted options in finishes like brushed gold, matte black, and modern brass.

 

At this time, we do not offer installation services. We recommend hiring a licensed plumber to ensure proper and safe installation of your Roman tub faucet.

 

Some of our products may come with a manufacturer-backed warranty or our own limited warranty. Please refer to the individual product pages for specific warranty information.

 

Most orders are processed within 1–3 business days. Delivery times vary based on your location but typically range from 3 to 7 business days within the United States.

 

Currently, we ship within the United States only. We are working on expanding our shipping zones in the near future.

 

If your order arrives damaged or defective, please contact us within 7 days of delivery. We’ll work with you to provide a replacement, repair, or refund depending on the situation.

 

Yes, we accept returns of unused, undamaged items in their original packaging within our return window. Review our Return & Refund Policy for full eligibility requirements.

 

We are an independent retailer and not officially affiliated with the brands unless explicitly stated. However, we source products through reliable and verified distribution channels.

 

You can reach us via email at support@mokanyamarketing.site or by phone at +1 281 670 4490. We’re here to help with questions about orders, products, and more.

 

Absolutely. Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow your delivery in real time.