At Mokanya Marketing, we stand behind the quality and reliability of our Roman tub faucets and bathroom accessories. This Warranty Policy outlines the terms and conditions under which warranties are provided for items purchased directly through our online store.

1. Warranty Coverage
We offer a 1-year limited warranty on most of our Roman tub faucet products, unless otherwise stated on the product page. This warranty covers:

Manufacturing defects
Structural faults or material issues under normal, intended use

Please refer to individual product listings for any product-specific warranty variations or additional coverage.

2. Warranty Period
The warranty period begins on the original date of purchase and remains valid for 12 months from that date.

3. How to File a Warranty Claim
If you believe your product is eligible for warranty service, follow the steps below:

Contact Us: Email us at support@mokanyamarketing.site
Provide Information: Include your order number, product name, a detailed description of the issue, and photos or videos (if available)
Authorization: If your claim qualifies, we will provide return, replacement, or repair instructions

4. Warranty Exclusions
This warranty does not cover:

Damage from misuse, improper installation, or neglect
Normal wear and tear from regular use
Cosmetic damage not affecting product function
Modifications or repairs by unauthorized individuals
Products purchased from third-party sellers or unauthorized resellers

5. Limitation of Liability
Mokanya Marketing’s responsibility is limited solely to the repair or replacement of the defective product. We are not liable for incidental, indirect, or consequential damages resulting from the use or misuse of our products.

6. Additional Notes
Customers are responsible for return shipping costs unless the product was defective upon arrival
Replacement items are subject to stock availability
Warranty claims are generally reviewed and processed within 5–10 business days after receiving the item

7. Contact Information
For any questions or help related to our warranty policy, please contact:

Mokanya Marketing – Online Roman Tub Faucet Store
📍 322 E Twohig Ave, San Angelo, TX 76903, USA
📧 support@mokanyamarketing.site
📞 +1 281 670 4490